Returns and Refunds
We at Kidzology take great care in creating and delivering our products to you. However, if we fall short on some aspect (listed below), we ensure a seamless return/exchange process.
Eligibility for Refund/Exchange/Re Fulfilling/ Credit Note
- Manufacturing Defect – We do a complete quality check before we dispatch our product. In spite of that if there is some manufacturing defect that we missed, you can either opt for a replacement or refund. Kindly submit your return/replacement request on support@kidzology.com within 7 days of receiving the product. In your mail, please mention Order No and send pictures to illustrate the defect. We will guide you through the return process and once we receive the product, subject to internal quality assessment, we will issue a refund or replace the defective product with a fresh piece as per your request.
- Wrong Order/Incomplete Order – If product delivered is incorrect or incomplete as per order placed we will re fulfil the order and bear the return shipping cost. Kindly submit your replacement request on support@kidzology.com within 7 days of receiving the product. In your mail, please mention Order No and send pictures to illustrate the wrong order. We will guide you through the return process and once we receive the product, subject to internal quality assessment, we will replace the product with the correct one.
- Others – If for some other reason, you wish to exchange the product we will not disappoint you and will initiate an exchange. Kindly submit your exchange request on support@kidzology.com within 7 days of receiving the product. In your mail, please mention Order No and reason for exchange. We will guide you through the return process and once we receive the product, subject to internal quality assessment, we will initiate an exchange. If the product for which you have exchanged is higher in value you will have to pay the differential amount. In case the product is of lesser value you will be issued a credit note of the differential amount. Validity of credit note is 45 days from date of issue.
Disclaimer
- Kidzology reserves all rights to inspect the condition of the product before processing any returns or exchanges.
- The return/exchange will be invalid if the product is found in used condition.
- Return is not applicable to international orders.
- Personalized orders, custom-made orders, sale items or items damaged by normal wear & tear are not eligible for returns.
- The product returned should be in its original packing.
